Challenge: [24]7.ai having more than 12K human agents across all geos and they want to study their agents for their product and AI development.
Client: [24]7.ai,Inc Bangalore, India
Outcome: Understanding the behavior traits of agents and dividing them into 4-5 basic groups/persona as per their behaviour traits and needs/demands which helps the company in development of their upcoming products and train their AI
Duration: 8 Weeks
Team Size: Myself + 1 Lead Researcher + 2 Senior Researcher + 1 Junior Researcher
Role:
UX Contributions: UX Researcher
Problem understanding, Secondary Research (Literature study + Case Studies), Agents Selection, Survey/Questionnaire Design, User interviews, Data Collection, Data Mapping, Data Analysis, Persona Avatars Design, Design Presentation
Process:
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Pattern Analysis:
Copyright ©2018 Sushant Kumar Rai
